Legal policies
Terms of Service
1. Acceptance of terms
By creating an account or using Rukia, your organization agrees to these Terms of Service. [Placeholder — define who this applies to: institutions, employers, learners, instructors.]
2. Accounts and organizations
Each organization operates within its own tenant. [Placeholder — account creation, admin roles, seat/learner counts, responsibility for user conduct.]
3. Subscriptions and billing
[Placeholder — per-learner pricing, invoicing, payment methods including M-Pesa and card, renewal and cancellation terms.]
4. Acceptable use
[Placeholder — prohibited conduct, content standards, security obligations.]
5. Intellectual property
[Placeholder — ownership of platform, customer content and curriculum, license grants.]
6. Liability and warranties
[Placeholder — service availability, limitation of liability, disclaimers.]
7. Termination
[Placeholder — grounds for suspension or termination, data export on exit.]
8. Contact
Questions about these terms: [placeholder email], 5th Floor, Parklands Plaza, Westlands, Nairobi.
Privacy Policy
1. Information we collect
[Placeholder — account and profile data, learner progress and submissions, billing details, usage/analytics data.]
2. How we use information
[Placeholder — delivering the platform, progress tracking and reporting, billing, product improvement, the optional AI assistant.]
3. Tenant data isolation
Each organization's data sits in its own tenant. [Placeholder — describe access controls, identity provider, storage scoping so a signed-in user can only reach their organization's records.]
4. Data retention
[Placeholder — retention periods, deletion on account closure, backups.]
5. Sharing with third parties
[Placeholder — payment processors, integrations such as Google Workspace, Zoom, Slack, M-Pesa and Stripe, legal disclosures.]
6. Learner rights
[Placeholder — access, correction and deletion requests, how learners and admins can exercise them.]
7. Security
[Placeholder — encryption, access controls, incident response.]
8. Contact
Questions about this policy: [placeholder email], 5th Floor, Parklands Plaza, Westlands, Nairobi.